Returns & Warranty Policy
Last Updated: March 2, 2026
1. Introduction & Scope
This Returns & Warranty Policy (“Policy”) governs the process for all returns, including standard returns, claims for items damaged in transit, and warranty related claims for products purchased from FerrariRadiators.com (the “Site”). Our goal is to provide a clear, fair, and legally compliant process that protects both the customer and the integrity of our products.
By purchasing a product from our Site, you agree to be bound by the terms of this Policy. This Policy is incorporated by reference into our main Terms and Conditions.
CRITICAL: NO returns of any kind will be accepted without first completing the mandatory Pre-Approval Process outlined in Section 3. Any item sent to us without a valid Return Authorization Number (RAN) will be rejected and returned to the sender at their expense.
2. The 30 Day Return Initiation Window
We have a 30 day return policy, which means you have thirty (30) calendar days after receiving your item to request a return.
To start a return, you must contact us through our official Contact Us page within this 30 day period. The request must include your order number (as proof of purchase), the part number(s) of the item(s) you wish to return, and a brief reason for the return.
Failure to initiate a return request within this 30 day window will render the item ineligible for return, except in cases where a longer period is explicitly guaranteed by a product specific warranty and the claim falls within that warranty’s terms.
Return requests for items that are defective, damaged in transport or incorrect must be initiated within fourteen (14) calendar days after receiving your item as outlined in, “Section 2: Items That Are Defective, Damaged in Transit, or Incorrect.”
3. The Mandatory Pre-Approval Process
Before any item is shipped back to us, you MUST obtain a Return Authorization Number (RAN) from our support team. This process ensures that all returns are properly documented, tracked, and inspected, and it is a prerequisite for any refund, replacement, or repair.
To obtain a RAN, you must provide the following documentation through the communication channel opened after you contact us:
1.Proof of Purchase: Your original order number.
2. Photographic Evidence: Clear, well lit digital photographs are required for all return types. Specific requirements are detailed in the sections below.
3.Part Number Catalogue: A list of the exact part numbers for each item being returned.
4.Detailed Written Description: A thorough explanation of the reason for the return.
Our team will review your submission. If your request is approved, we will issue you a unique RAN and provide you with the correct return shipping address. Do not ship the item until you have received this RAN.
4. Section 1: Standard Returns (Non-Warranty, Non-Damage)
This section applies if you have changed your mind about a product and it is not damaged or defective.
Eligibility for Standard Returns
• The item must be in brand new, 100% unused, and uninstalled condition.
• The item must be in its original, undamaged packaging, including all protective materials.
• The return request must be initiated within the 30 day window.
• Special order items are not eligible for standard returns.
Pre-Approval Documentation for Standard Returns
In addition to the general requirements in Section 3, you must provide:
• Photos: Clear images of the item from all angles, showing it is in new condition, and photos of the original packaging.
• Write-up: A statement confirming that the item is unused and uninstalled.
Costs and Fees for Standard Returns
• Return Shipping: You are solely responsible for all costs associated with return shipping, including freight charges, packaging, and full value transit insurance. We highly recommend using a trackable shipping method.
• Import Duties/Taxes: If you are an international customer, you are responsible for any and all import duties, taxes, or brokerage fees charged on the return shipment.
• Restocking Fee: All approved standard returns are subject to a 20% restocking fee, which will be deducted from your refund amount.
5. Section 2: Items That Are Defective, Damaged in Transit, or Incorrect
This section applies if you receive an item that is defective, has been damaged during shipping, or is not the item you ordered. Please inspect your order upon reception and contact us immediately if you discover an issue so that we can evaluate the problem and make it right.
Pre-Approval Documentation for Transit Damage Claims
If you receive a damaged package, you must initiate a claim within fourteen (14) calendar days of receiving the item and provide the following documentation for pre-approval:
• Photos of Packaging: Clear images of the exterior of the shipping box from all angles, showing the damage to the box itself and the shipping label. You must retain all original packaging.
• Photos of Damaged Item: Clear images of the damaged product, showing the specific areas of damage.
• Shipping Details: All tracking numbers and shipping information.
• Write-up: A detailed description of the damage.
Our team will review the evidence to process a claim with the shipping carrier. We will then provide you with a RAN and instructions. Do not ship the item back until you have received approval. Items must be returned in the same packaging they arrived in to support the insurance claim.
6. Section 3: Warranty-Related Returns
This section applies if you believe a product has failed due to a defect in materials or workmanship and is covered by a stated warranty (e.g., our 5-year limited warranty).
Pre-Approval Documentation for Warranty Claims
To initiate a warranty claim, you must provide the following for pre-approval:
• Photos of Failure: Clear images that specifically document the point of failure (e.g., a crack, a leak, a broken weld).
• Photos of Part Numbers: Images of all original part numbers, serial numbers, or other identifying marks on the product.
• Detailed Write-up: A comprehensive description of the issue, including the circumstances under which the failure occurred, the date of installation, and the vehicle it was installed on.
Warranty Inspection and Resolution
Once you receive a RAN and ship the item back (at your expense), our technical team will conduct a thorough inspection.
• If the failure is determined to be a covered defect, we will, at our sole discretion, either repair the item, replace it with an equivalent item, or issue a credit.
• If the inspection reveals that the failure was caused by improper installation, misuse, external damage, or any other condition not covered by the warranty, the claim will be denied. The item will be returned to you at your expense, or disposed of after 30 days if you do not arrange for return shipping.
7. Exceptions & Non-Returnable Items
Certain types of items cannot be returned. This includes:
• Custom Products: Any item that is a special order or has been personalized.
• Sale Items: Any item purchased at a discount.
We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch through our Contact Us page if you have questions or concerns about your specific item.
8. Exchanges
The fastest way to ensure you get what you want is to return the item you have according to the Standard Returns process outlined in Section 4. Once the return is accepted and your refund is processed, you may make a separate purchase for the new item.
9. Refund Process
We will notify you via email once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.
If more than 15 business days have passed since we’ve approved your return, please contact us through our Contact Us page for an update.
10. Packaging & Shipping Requirements for All Returns
For all returns, the customer is responsible for ensuring the product is packaged securely to prevent damage during return transit. We recommend using a new, sturdy box and ample protective material. You must purchase full-value transit insurance for the return shipment. We are not liable for items that are lost or damaged during return shipping. The RAN must be clearly marked on the outside of the shipping box.
11. EU & California Consumer Rights
This Policy is intended to provide maximum protection for the company while complying with applicable consumer protection laws.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without a justification. This right is absolute. However, to exercise this right, you must still follow the mandatory Pre-Approval Process outlined in Section 3 to receive a Return Authorization Number (RAN) before shipping the item back. Your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. The requirement to bear return shipping costs and the 20% restocking fee (applied only where goods show diminished value) are applied in accordance with applicable EU law.
Other EU/UK Consumer Rights
This Policy does not affect your statutory rights under the Consumer Rights Directive or the UK Consumer Rights Act 2015. The pre-approval process outlined herein constitutes the formal procedure for exercising your right of withdrawal. The requirement to bear return shipping costs and the 20% restocking fee for diminished value are applied in accordance with applicable law.
For California Consumers
This Policy serves as our written return and refund policy as required by California Civil Code § 1723. Refunds will be issued in the original form of payment within 30 days of our receiving and approving the returned item. By following the structured pre-approval process, you help us ensure that all returns and warranty claims are handled efficiently, fairly, and in full compliance with the law.
Contact us here if you have any questions of concern.
