Last Updated: August 21, 2026

Implementation status. This replacement draft must be published only after Ferrari Radiators verifies that its return-authorization, inspection, refund, carrier-claim, product-warranty, and checkout disclosures match this text. This policy does not exclude or reduce any legal right that cannot lawfully be excluded or reduced.

1. Scope and Policy Order

This policy explains standard returns, cancellations, transit issues, incorrect items, refunds, and the Ferrari Radiators five-year limited seller warranty. It should be read with the Shipping Policy, Terms and Conditions, Privacy Policy, and Cookie Policy.

A transaction-specific written agreement, mandatory law, or a product-specific warranty statement may provide a more specific rule. Where a non-waivable consumer right applies, that right controls over inconsistent policy text.

2. How to Start a Request

To request a return, cancellation review, shipment-issue review, refund, or warranty review, submit the Ferrari Radiator Specialist contact form. Please include the order number, product, reason for the request, photographs where relevant, and a clear description of the issue.

Ferrari Radiators will provide a return authorization number, shipping instructions, inspection instructions, or another response when the request is eligible. Do not return an item without authorization when authorization is required. Authorization helps identify the item and protect return, warranty, and carrier-claim evidence; it does not reduce rights that apply by law.

3. Standard Returns

Subject to the exclusions below, Ferrari Radiators accepts a request to return an eligible standard item within 30 calendar days after delivery. To qualify for a standard return, the item must be new, unused, uninstalled, undamaged, complete, and returned with the original packaging and all included components, unless applicable law requires a different standard.

A standard return is not a warranty claim, a transit-damage claim, an incorrect-item claim, or a request based on a statutory withdrawal or conformity right. Those matters are evaluated under the separate sections below and applicable law.

4. Standard-Return Shipping and Restocking Charge

For an eligible standard return, the customer is responsible for return shipping, protective packaging, and shipment protection unless Ferrari Radiators agrees otherwise in writing or applicable law requires a different result. A 5 percent restocking charge may apply to an eligible standard return where disclosed before purchase and permitted by law.

No restocking charge will be applied in a manner prohibited by law. In particular, a standard-return fee does not determine the remedy for an item that Ferrari Radiators confirms was supplied incorrectly, arrived with verified transit damage, or has a covered manufacturing defect.

5. Non-Returnable or Restricted Items

The following may be non-returnable or subject to additional conditions to the extent permitted by law and clearly disclosed before purchase: special-order items, custom or made-to-order items, installed or used items, products damaged after delivery, products returned without required components or suitable packaging, clearance or final-sale items, gift cards, and items that cannot lawfully or safely be returned.

A restriction does not override a mandatory consumer right, a covered warranty remedy, or a verified seller error.

6. Delivery Damage, Missing Packages, and Incorrect Items

If an item appears damaged in transit, is missing, or differs from the item ordered, submit the specialist contact form as soon as reasonably possible. Keep the product, carton, packing materials, labels, photographs, and carrier information available for review.

Ferrari Radiators will evaluate the request under the Shipping Policy, applicable carrier procedures, and applicable law. A request for delivery damage or a missing package should be submitted promptly to preserve carrier evidence, but this policy does not impose a deadline that invalidates a non-waivable legal right.

If Ferrari Radiators confirms that it sent the incorrect item, the item was damaged in transit under an applicable claim process, or the matter otherwise qualifies for a seller-funded remedy, Ferrari Radiators will provide appropriate instructions and a remedy required by applicable law or the applicable policy.

7. Refunds

After an authorized return is received and inspected, Ferrari Radiators will determine eligibility and, where a refund is due, issue it to the original payment method unless law requires another method. We will provide the refund within the timeframe required by law and our confirmed payment-processor procedures. Financial institutions may take additional time to post a completed refund.

Any permitted deduction will be explained in the refund decision. Original shipping charges, expedited-service charges, duties, taxes, return-carrier charges, restocking charges, or other charges may be non-refundable only to the extent disclosed and permitted by law.

8. Five-Year Limited Seller Warranty

Ferrari Radiators offers a five-year limited seller warranty for eligible products, beginning on the delivery date unless a product-specific written warranty statement says otherwise. The warranty covers a manufacturing defect in materials or workmanship that arises during normal, intended use and is reported with reasonable supporting information.

The warranty does not cover normal wear, cosmetic changes that do not affect function, damage caused by collision, improper installation, modification, misuse, racing or competition use unless the product expressly supports that use, overheating or unrelated vehicle-system failure, contaminated or improper fluids, corrosion caused by external conditions, failure to follow applicable installation guidance, or damage caused by another component or service. These exclusions apply only to the extent permitted by law and do not remove a legal right that applies independently of this commercial warranty.

To request warranty review, use the Ferrari Radiator Specialist contact form and provide the order number, product, vehicle information, installation information, description of the issue, and photographs or diagnostic information reasonably relevant to the claim. Ferrari Radiators may request inspection, testing, return of the item, or other reasonable documentation before deciding a claim. The requested materials may be used to confirm product identity, condition, claimed defect, installation context, and whether a claimed remedy applies. Ferrari Radiators does not require information that is not reasonably relevant to the request and does not use this review process to remove a legal right that applies by law.

For an approved warranty claim, Ferrari Radiators may repair, replace, provide a credit, or provide another remedy that is appropriate under the warranty and applicable law. The available remedy, return instructions, and shipping allocation will be communicated in the approval. To the maximum extent permitted by law, the commercial warranty does not provide reimbursement for third-party diagnosis, removal, installation, labor, vehicle downtime, transportation, loss of use, track-event costs, or other consequential expense unless Ferrari Radiators expressly agrees in writing or applicable law requires a different result. A replacement or repair does not extend the original warranty period unless applicable law requires otherwise.

9. Statutory Consumer Rights and International Purchases

This warranty is a commercial seller warranty. It is in addition to, and does not replace, statutory consumer protections that may apply based on the consumer’s location, the delivery destination, and the transaction.

Where applicable law gives a consumer a withdrawal, cancellation, conformity, repair, replacement, refund, or legal-guarantee right, Ferrari Radiators will apply that law. For example, some eligible distance sales to consumers in the European Union have a 14-day withdrawal right, subject to statutory exceptions and required pre-contract disclosures. The cost allocation, form of notice, return process, and remedies for a defective item can differ from a standard voluntary return. Ferrari Radiators will evaluate these requests under the applicable law and transaction facts.

10. Disputes and Contact

Please use the Ferrari Radiator Specialist contact form for any request under this policy. We encourage customers to provide a complete description and supporting evidence so the issue can be reviewed promptly. This policy does not prevent a consumer from using any dispute, chargeback, regulator, or legal process available under applicable law.

11. Changes to This Policy

Ferrari Radiators may update this policy when products, warranty procedures, shipping practices, legal requirements, or business operations change. We will post the updated version on this page and revise the Last Updated date. A change does not retroactively reduce rights or warranty coverage that applied to a completed transaction where that result is not permitted by law.