Ferrari Radiators accepts a request to return an eligible standard item within 30 calendar days after delivery. An eligible return item must be new, unused, uninstalled, unaltered, undamaged, complete, in substantially the condition received, and returned with original packaging, tags, accessories, documentation, certificates, gifts, and included materials where applicable. Submit a return request through the Ferrari Radiators contact form before sending an item back. Ferrari Radiators provides return instructions, including whether return is required, the authorized return address, and reasonable documentation needed to review the request. Do not send an item to an address found online or on a prior shipment without written instructions.

Special order items are not eligible for discretionary return. Custom, made-to-order, personalized, modified, installed, used, altered, or non resalable items may also be non returnable or final sale when disclosed before purchase and permitted by law. Radiators, cooling system parts, repair kits, tools, and accessories may not be eligible for a discretionary return if they have been installed, used, modified, damaged after delivery, incorporated into a vehicle or system, exposed to fluids or contamination, or returned without required components or packaging. Do not install or alter an item that appears incorrect, damaged, incomplete, or materially different from the accepted description. A final sale or non returnable designation does not limit rights for an item that is defective, damaged on arrival, incorrectly fulfilled, materially misdescribed, or otherwise subject to a mandatory remedy.

If an item arrives damaged, defective, incorrect, incomplete, or materially different from the accepted description, submit a request through the website contact form promptly after delivery. Include the order number, a concise description, and photographs of the item and packaging where reasonably available. Ferrari Radiators reviews the concern. Depending on the facts and applicable law, Ferrari Radiators may provide repair, replacement, reshipment, return instructions, a partial refund, a full refund, or another appropriate remedy. Ferrari Radiators may request reasonable information for investigation but does not use documentation requirements to defeat a non waivable right.

You are responsible for confirming the product’s compatibility, part number, application, and suitability before installation or use. A customer requested return based solely on fitment, compatibility, or preference may be subject to the applicable disclosed return requirements where permitted by law. This section does not limit a remedy where Ferrari Radiators supplied an item that was defective, materially misdescribed, or incorrect based on the accepted order and verified product information.

After Ferrari Radiators receives and inspects an eligible return, we notify you of approval, denial, or information reasonably needed. Approved refunds are issued to the original payment method unless applicable law or payment provider rules require another method. Financial institutions and payment providers may take additional time to post a refund. For a discretionary return, original shipping, expedited service, gift wrap, customs or duties, and non product charges may be non refundable if disclosed before purchase and permitted by law. If Ferrari Radiators made an error, an item was defective or damaged, or law requires another outcome, Ferrari Radiators provides the required remedy. Ferrari Radiators may offer an exchange depending on inventory and product type. Store credit is offered only with your agreement or where permitted by law; it is not a substitute for a legally required refund. If a promotion, bundle, gift, or discount applied, Ferrari Radiators may require the return of the promotional item or adjust a discretionary refund for value retained only where clearly disclosed and permitted by law.

For a discretionary return, you are responsible for return shipping, including any associated import taxes or duties. Ferrari Radiators may provide a prepaid label and deduct its disclosed cost from a refund where permitted by law. Ferrari Radiators pays or reimburses reasonable return shipping where required by law or when it confirms its error, an actual defect, damage on arrival, incorrect fulfillment, or material misdescription. A 15% restocking charge may be applied to an eligible discretionary return. The fee is not applied where prohibited or where the return results from Ferrari Radiators’ error, a defect, damage on arrival, or material misdescription.

Ferrari Radiators offers a five year limited seller warranty for eligible products, beginning on the delivery date unless a product specific written warranty statement says otherwise. The warranty covers a manufacturing defect in materials or workmanship that arises during normal, intended use and is reported with reasonable supporting information. The warranty does not cover normal wear, cosmetic changes that do not affect function, damage caused by collision, improper installation, modification, misuse, racing or competition use unless the product expressly supports that use, overheating or unrelated vehicle system failure, contaminated or improper fluids, corrosion caused by external conditions, failure to follow applicable installation guidance, or damage caused by another component or service. These exclusions apply only to the extent permitted by law and do not remove a legal right that applies independently of this commercial warranty. To request warranty review, use the Ferrari Radiators contact form and provide the order number, product, vehicle information, installation information, description of the issue, and photographs or diagnostic information reasonably relevant to the claim. Ferrari Radiators may request inspection, testing, return of the item, or other reasonable documentation before deciding a claim. The requested materials may be used to confirm product identity, condition, claimed defect, installation context, and whether a claimed remedy applies. For an approved warranty claim, Ferrari Radiators may repair, replace, provide a credit, or provide another remedy appropriate under the warranty and applicable law. The available remedy, return instructions, and shipping allocation are communicated in the approval. To the maximum extent permitted by law, the commercial warranty does not provide reimbursement for third party diagnosis, removal, installation, labor, vehicle downtime, transportation, loss of use, track event costs, or other consequential expense unless Ferrari Radiators expressly agrees in writing or applicable law requires a different result. A replacement or repair does not extend the original warranty period unless applicable law requires otherwise.

This warranty is a commercial seller warranty. It is in addition to, and does not replace, statutory consumer protections that may apply based on the consumer’s location, the delivery destination, and the transaction. Where applicable law gives a consumer a withdrawal, cancellation, conformity, repair, replacement, refund, or legal guarantee right, Ferrari Radiators applies that law. For example, some eligible distance sales to consumers in the European Union have a 14 day withdrawal right, subject to statutory exceptions and required pre contract disclosures. The cost allocation, form of notice, return process, and remedies for a defective item can differ from a standard voluntary return.

Contact Ferrari Radiators promptly through the contact form if you wish to cancel or change an order. Ferrari Radiators attempts to accommodate the request before fulfillment, special ordering, carrier processing, customization, or another irreversible stage begins. Ferrari Radiators cannot guarantee cancellation after that point, subject to rights that apply by law. Ferrari Radiators may investigate a return, exchange, chargeback, promotion, or account pattern where it reasonably suspects fraud, abuse, manipulation, resale, theft, or violation of these policies. Ferrari Radiators may take lawful steps to protect the business, records, customers, and payment systems; it does not use this right to deny a valid legal remedy.