Ferrari Radiators prepares orders after payment authorization or capture, inventory review, and reasonably necessary fraud, fitment, address, or shipping review. Processing time is the time needed to prepare an order before a carrier accepts it; it is not the same as carrier transit time. Processing periods may vary based on product availability, order size, destination, special order status, customization, carrier requirements, business days, public holidays, announced closures, supplier timing, and events outside Ferrari Radiators’ reasonable control. A product page, checkout notice, order confirmation, written quote, or transaction specific agreement that states a different period controls for that item or transaction.

Available shipping methods, carrier options, costs, and estimated delivery windows are shown at checkout or in an approved quote where available. Carrier performance, tracking, routing, and delivery timing may vary by destination, service level, order value, size or weight, weather, customs, labor disruption, and carrier conditions. When tracking is available, Ferrari Radiators sends shipment information to the email or other contact method associated with the order. Delivery estimates are not guarantees unless Ferrari Radiators expressly provides a guaranteed service in writing. Ferrari Radiators is not responsible for a carrier’s independent acts or omissions, but this does not limit a remedy required by law or available under a particular carrier or service arrangement.

Some radiators, custom orders, crated shipments, oversized items, or destination specific orders may require freight or special handling. A freight or special handling order may require delivery scheduling, a commercial address, liftgate service, a signature, delivery inspection, or other carrier specific conditions. Ferrari Radiators communicates applicable conditions through checkout, an approved quote, order confirmation, or carrier notice. If an order requires a shipping method or charge that is not fully available at checkout, Ferrari Radiators provides the applicable quote or options before completing the affected fulfillment step where required by law.

You are responsible for providing an accurate, complete delivery address and required access details. If an address appears incomplete, inconsistent, or undeliverable, Ferrari Radiators may contact you, delay fulfillment, or cancel and refund an unfulfillable order rather than send it to an address likely to fail. Contact Ferrari Radiators promptly through the contact form if you need to correct an address. We will attempt to assist before carrier processing begins but cannot guarantee a change or cancellation after fulfillment or dispatch.

If a package is marked delivered but cannot be located, review the delivery area, building or household contacts, carrier records, and available safe locations. Contact Ferrari Radiators promptly through the contact form so that we can review the circumstances and, where appropriate, assist with a carrier inquiry. If an order arrives damaged, incorrect, incomplete, or materially different from the accepted description, follow the process in the Returns and Limited Warranty Policy. A request for timely notice helps investigation but does not limit a non waivable consumer right.

International orders may be subject to customs inspection, duties, taxes, VAT, brokerage, import restrictions, local delivery charges, and other government or carrier fees. Unless checkout states otherwise, the recipient is responsible for those charges and for complying with destination country import rules. Ferrari Radiators does not misstate value, origin, contents, or purpose to evade law. You are responsible for determining whether an item may be lawfully imported and used in the destination. If an order is refused, abandoned, returned, seized, delayed, or destroyed because of import rules, unpaid charges, inaccurate information, or customer inaction, Ferrari Radiators handles any refund or reshipment under the Returns and Limited Warranty Policy and applicable law.

Before installation or use, inspect radiators, cooling system parts, tools, repair kits, accessories, and packaging. If an item appears damaged, incorrect, incomplete, or materially different from the accepted description, do not install, alter, use, or incorporate it. Promptly submit an order issue request through the contact form with the order number and photographs where reasonably available. This section does not limit a remedy for a defective product, material misdescription, or other non waivable right.