Last Updated: August 21, 2026
Implementation status. This replacement draft must be published only after Ferrari Radiators confirms that every carrier, rate, processing estimate, freight workflow, insurance statement, payment workflow, and destination shown at checkout matches this policy. Checkout disclosures and legally required consumer protections control where they provide a more specific rule.
1. Scope
This Shipping Policy applies to orders placed through FerrariRadiators.com. It explains order processing, shipping estimates, carrier delivery, freight, international shipments, package issues, and customer responsibilities. Please also review our Terms and Conditions, Returns and Warranty Policy, Privacy Policy, and Cookie Policy.
2. Order Review and Processing
Orders are reviewed after checkout. Product availability, payment authorization, fitment questions, address verification, shipping restrictions, special-order status, freight requirements, and fraud-prevention checks can affect processing time.
The processing estimate shown at checkout or on the relevant product page applies only when the product is available and no additional verification, freight quote, customization, or supplier confirmation is required. Business days exclude weekends and public holidays unless the checkout expressly states otherwise. Processing time is not the same as carrier transit time.
If an order cannot be processed as submitted, Ferrari Radiators will use the order information provided to request clarification or provide available options. Do not send passwords or full payment-card numbers through the contact form.
3. Shipping Methods, Charges, and Delivery Estimates
Available shipping methods, charges, delivery estimates, and destination restrictions are shown during checkout or in an approved written quote. Methods and estimates can vary by product size, weight, finish, inventory location, delivery address, carrier service, and service availability.
Carrier delivery estimates are not guaranteed delivery dates unless Ferrari Radiators expressly agrees to a guaranteed date in writing. Carrier delays, weather, customs holds, inaccurate addresses, remote-area delivery, service interruptions, and events outside reasonable control can affect delivery.
Ferrari Radiators may use parcel, express, freight, or other appropriate carriers for an order. We do not ship to P.O. boxes, APO/FPO addresses, or any address that the selected carrier cannot serve, unless the checkout expressly provides a supported option.
4. Freight, Oversized, and Special-Handling Orders
Some radiators, custom orders, crated shipments, oversized items, or destination-specific orders may require freight or additional handling. If an order requires a shipping method or charge that is not fully available at checkout, Ferrari Radiators will provide the applicable quote or options before completing the affected fulfilment step where required by law.
A freight or special-handling order may require delivery scheduling, a commercial address, a liftgate, a signature, inspection at delivery, or other carrier-specific conditions. Any such conditions will be communicated in the order process or carrier notice.
5. Address Accuracy and Delivery Instructions
You are responsible for providing a complete and accurate shipping address, delivery instructions, recipient contact information, and any information reasonably necessary for the carrier to complete delivery. Address corrections, redirection requests, storage, re-delivery, customs handling, or refused shipments can create additional charges or delays.
If an order has already entered fulfilment or been accepted by a carrier, address changes may be unavailable. Ferrari Radiators is not responsible for a delay or loss caused by inaccurate or incomplete information supplied with the order, subject to applicable law.
6. Tracking and Delivery Confirmation
When tracking is available, Ferrari Radiators will provide it through the order process or carrier system. Carrier scans, delivery confirmation, signature records, and proof-of-delivery information may be used to investigate delivery questions.
Please inspect the package promptly after delivery. Retain the outer carton, packing materials, labels, and photographs if there is visible damage, a missing item, an incorrect item, or another delivery concern. Prompt notice helps preserve carrier-claim evidence, but this policy does not shorten a consumer right that cannot lawfully be shortened.
7. Delivery Damage, Missing Packages, and Incorrect Items
If a package appears damaged at delivery, note the condition with the carrier where practical and preserve all packaging. If an order is missing, damaged in transit, or incorrect, submit a request through the Ferrari Radiator Specialist contact form as soon as reasonably possible. Include the order number, photographs of the item and packaging where available, a description of the issue, and any carrier information.
Ferrari Radiators will evaluate the issue under the Returns and Warranty Policy, applicable carrier procedures, and applicable law. The applicable process distinguishes among transit damage, missing deliveries, incorrect items, standard returns, and manufacturing-defect warranty claims. Do not discard packaging or return an item before receiving instructions when a carrier claim may be required.
8. Shipping Protection and Carrier Claims
Where shipment protection or carrier insurance is included, offered, or required, its scope, exclusions, documentation requirements, claim deadline, and remedy are governed by the applicable carrier, insurer, order confirmation, and law. Ferrari Radiators will provide reasonable assistance with a properly documented shipping claim but does not make a broader insurance promise than the applicable coverage actually provides.
Nothing in this policy transfers risk, disclaims responsibility, or limits a statutory remedy in a manner that is not permitted by applicable law. To the maximum extent permitted by law, this shipping policy does not create an obligation to reimburse third-party diagnosis, removal, installation, labor, vehicle downtime, transportation, loss of use, track-event costs, or other consequential expense caused by a carrier delay, shipment issue, or delivery estimate, unless Ferrari Radiators expressly agrees in writing or applicable law requires a different result.
9. International Orders, Customs, and Import Charges
International availability is shown at checkout or in an approved quote. Unless checkout expressly states otherwise, the recipient is responsible for customs duties, taxes, brokerage charges, import documentation, and other destination-country charges. Customs authorities or carriers can delay or refuse a shipment. Ferrari Radiators may decline, cancel, hold, or request information about an international order where export, import, sanctions, fraud-prevention, product-safety, carrier, or legal requirements make fulfilment impracticable or prohibited.
If an international shipment is refused, abandoned, returned, or cannot be delivered because of destination restrictions, unpaid charges, inaccurate information, or recipient action, Ferrari Radiators may deduct actual shipping, return, carrier, customs, handling, and other documented charges from any amount otherwise refundable, to the extent permitted by law.
10. Cancellation Before Shipment
Contact Ferrari Radiators through the specialist contact form promptly if you need to request cancellation. A cancellation request is not effective until confirmed. Orders that have entered fulfilment, been transferred to a carrier, involve a special order, custom work, or a non-cancellable supplier commitment may not be cancellable or may be subject to the Returns and Warranty Policy and applicable law.
11. Returns and Warranty Claims
Shipping a return or submitting a warranty claim is governed by the Returns and Warranty Policy. Do not ship a product back without a return authorization or written instruction when the policy requires one. The applicable return or warranty process controls the allocation of return shipping, inspection, restocking, repair, replacement, credit, and refund treatment.
12. Privacy and Contact
Ferrari Radiators may use shipping contact information to process an order, prevent fraud, communicate about delivery, and provide customer support. Our handling of personal information is described in the Privacy Policy. All shipping, delivery, order, and claim inquiries must be sent through the Ferrari Radiator Specialist contact form.
13. Changes to This Policy
Ferrari Radiators may update this Shipping Policy to reflect changes in carriers, checkout configuration, fulfilment processes, applicable law, or business practice. We will post the updated version on this page and revise the Last Updated date. Changes do not retroactively reduce protections that applied to a completed order where the law does not permit that result.