Shipping Policy

Last Updated: March 2, 2026

This Shipping Policy outlines the procedures, terms, and liabilities associated with the shipment of all products from FerrariRadiators.com (the “Site”). Our goal is to ensure your high performance radiator arrives safely and efficiently, whether you are located domestically or internationally. We have structured our policy to be as transparent and protective as possible for all parties.

By placing an order on our Site, you agree to be bound by the terms of this Shipping Policy, which is incorporated by reference into our main Terms and Conditions.

Upon placing your order, you will receive an Order Confirmation email. This email confirms that we have received and are processing your order. It is not a shipping confirmation.

Regular processing time for all orders is 1-3 business days. Please allow for extra processing time during holidays and peak seasons. If any significant delays in shipping should occur on our end, you will be contacted by email.

Once your order has been dispatched, you will receive an automated Shipment Notification email containing your tracking number. Please allow at least 48 hours for the tracking information to update within the carrier’s system. If you do not receive this email, please check your spam folder before contacting us.

We offer several domestic shipping options to cater to your needs.

•Carrier: UPS

•Delivery Estimate: 3-7 business days, depending on your location.

•Cost: Calculated at checkout based on weight, dimensions, and destination.

•Options: 2 Day Air and Next Day Air.

•Availability: Not all items are eligible for expedited shipping due to size and weight restrictions.

•Cost: Calculated at checkout. Please note that expedited shipping costs are significantly higher than standard ground.

Certain oversized items, such as radiators for larger models or custom crated units, must be shipped via LTL (Less Than Truckload) freight.

•Carrier: A specialized freight carrier will be selected based on your location.

•Requirements: A valid phone number is required to coordinate delivery. Someone must be present at the delivery address to sign for and receive the shipment.

•Cost: Freight shipping is quoted on a case by case basis. If your order requires freight shipping, we will contact you after your purchase with a separate invoice for the shipping cost.

We proudly ship our products to Ferrari enthusiasts worldwide.

•Standard: UPS Worldwide Expedited International Economy.

•Express: UPS Worldwide Saver or International Priority.

Orders placed outside the U.S. are subject to import taxes, customs duties, and fees levied by the destination country. FerrariRadiators.com does not cover and is not responsible for these customs fees. The recipient of the shipment is the importer of record and is responsible for all import fees. These fees are not included in the purchase price or the shipping cost you pay to us. They will be assessed by the carrier and/or your country’s customs agency and are payable by the purchaser. Refusal to pay these fees will result in the package not being shipped, being abandoned or returned to us. In this event, the original shipping cost and any return shipping charges levied by the carrier will be deducted from your refund.

Every shipment dispatched from FerrariRadiators.com is covered by full value transit insurance. This protects your investment against loss or damage that occurs while the package is in the carrier’s possession.

Our legal responsibility for the condition of the product ends once the package is handed over to the shipping carrier. This is legally defined as a “Shipment Contract.” From that point forward, the security and integrity of the package are the responsibility of the carrier and, upon delivery, the customer.

If your order is damaged in transit or goes missing after being marked as “delivered,” you must notify us through our Contact Us page within 48 hours of the recorded delivery time. Please refer to our Returns Policy for the detailed procedure for handling transit damage claims.

FerrariRadiators.com is not responsible for replacing or refunding any order that is confirmed as delivered by the carrier’s tracking system. The security of the package at the delivery location is the sole responsibility of the customer. We will, however, assist you by filing a trace investigation or damage claim with the carrier on your behalf. A refund or replacement can only be issued after the carrier investigates and approves the claim.

•P.O. Boxes: We cannot ship to P.O. Boxes. A physical street address is required for all orders.

•APO/FPO Addresses: We do not currently ship to APO or FPO addresses.

•International Restrictions: We ship to most countries, but we reserve the right to cancel and refund orders to destinations with exceptionally high rates of fraud or transit loss.

 

Q: What payment methods do you accept?

A: We accept secure payments via Visa, Mastercard, American Express, PayPal, Shop Pay, Google Pay, and Meta Pay.

 

Q: Will I be charged sales tax?

A: Orders shipped within the state of California will be charged the current applicable sales tax rate. Other states may be taxed accordingly depending on current tax law updates.

 

Q: Why do you need my phone number?

A: We require a phone number for all orders, particularly for freight and international shipments, so the carrier can contact you to coordinate delivery. We will never use your phone number for marketing purposes.

 

Q: Why was my payment declined?

A: The most common reasons for payment declines are a mismatch between the billing address you entered and the one on file with your bank, or an incorrect security code (CVV). Please double check this information. If the issue persists, you may need to contact your financial institution.

 

Q: Can I use an international credit card?

A: We accept major credit cards (Visa, Mastercard, American Express) issued by banks in most countries. All transactions are processed in USD.

 

Q: When will my card be charged?

A: Your payment method is authorized at the time of purchase, but the funds are not captured until your order is packaged and ready for shipment.

Q: When will I get my order?

A: All delivery dates are estimates, not guarantees. Standard domestic orders typically arrive in 3-7 business days. International orders can take anywhere from 5-15 business days, depending on the service selected and the speed of your country’s customs clearance process.

 

Q: Can I track my package?

A: Yes. A tracking link will be provided in your Shipment Notification email. You can also find this information by logging into your account on our Site.

 

Q: Why is freight shipping the only option for my order?

A: Due to their size and weight, some of our larger radiators exceed the limits for standard parcel services and must be shipped on a pallet via a freight carrier to ensure they are not damaged.

 

Q: Can you declare a lower value on the customs form to reduce my import taxes?

A: No. We are legally required to declare the full and accurate value of the product on all customs documentation. Falsifying this information is a federal offense.

Q: Can I cancel my order?

A: Please notify us through our Contact Us page as soon as possible if you would like to cancel your order. If an order has already been dispatched and sent to the carrier, it cannot be canceled. In that case, you will need to receive the item and initiate a standard return, which is subject to a restocking fee and return shipping costs. Please note that orders placed during a major sale event cannot be canceled.

 

Q: My tracking says “delivered,” but I can’t find my package. What do I do?

A: First, please check thoroughly around your property and with any neighbors or household members. If you still cannot locate it, contact us within 48 hours. While we are not liable for packages stolen after delivery, we will open an investigation with the carrier. We also recommend filing a report with your local law enforcement.

 

Q: I received the wrong part. What do I do?

A: Please contact us immediately through our Contact Us page. We will initiate the pre approval process to get you the correct part and arrange for the return of the incorrect one at our expense.

Q: How do I ensure I’m buying the right part?

A: It is your responsibility to ensure the part you are ordering is correct for your vehicle.

 

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